Friday 24 August 2012

Classy Cups & Corporate Branding- Mission or McDonald's?


Here is something I originally wrote as part of my application to train for ordination in the Church of England, but tried to do blog-style so I wouldn't get as bored! Hopefully that explains why I keep banging on about 'Marks of Mission', which, for anyone who doesn't know, is an Anglican thing stemming from some conference in 1998. I think I got points for mentioning it. So now you know.

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In my first week at All Hallows Bow, I got a little confused. I knew this was a challenging church ‘re-plant’ in a tough inner-city parish with an almost extinct congregation, so it followed logically that evangelism- ‘to proclaim the good news of the Kingdom’- would be of primary importance. I also knew that money was scarce, and figured what little financial resources we had would be similarly channeled. All this being considered, I was somewhat surprised when my first tasks on the job included a trip to Ikea to purchase 50 matching mugs for use after the Sunday service and a simple quest of re-printing every sign in the building with the new All Hallows logo in the bottom corner.

While not wanting to undermine the Vicar’s authority, I wondered, as I worked, just how important or urgent such endeavours really are. Were all these efforts towards ‘corporate branding’ not simply attempts to make things look good and, really, of much lesser priority? Wasn’t it really all just worldliness- exactly the kind of ‘McDonaldization’ of which Drane, Ritzer and others warn the contemporary western Church?[1]

Perplexed, I approached my new boss (thankfully also an old friend) and queried him with my concerns. He had a totally different take on it.

‘It’s all about cultivating community’, he replied. ‘What we’re doing with the logo, corporate branding, matching mugs etc is all in order to communicate the message to our people that they are loved; that this church is something precious- something worth them being a part of; something they can really own.’

The more I have reflected on this response, the more it seems to make sense. After all, isn’t it good to subliminally say to people who walk into our church, ‘We love you enough to make sure all the mugs match’? Or, on the flipside, what would it communicate if we were to maintain a bunch of old, tacky and varied ones? While such subtleties are seemingly small and obviously not of utmost ultimate importance, suddenly, approaching the issue from another angle, it became less about the undeniable urgency of just ‘getting out there’ as this kind of laying of foundations shifted emphasis to a broader underpinning of our mission. It would be of little use to channel all initial energy into the first mark of mission if those who were to be drawn in would only encounter a substandard lack of professionalism and a dysfunctional family. Our attempts at the second mark, to ‘teach, baptize and nurture new disciples’, would be fruitless if we had not first gone some way to establishing a community of love in which our people truly treasure the body to which they belong, and a small part of achieving that is to show them, by efforts towards attaining excellence in these ‘little things’, that their leaders truly treasure them. Moreover, could it not be said that an initial focus on the material makeup of our place of ministry such as this is actually, in some subtle way, a practical outworking of the third mark- ‘To respond to human need by loving service’? Since one of the most basic of these human needs is simply to belong, our efforts to cultivate community in this way (and even to throw a bit of cash at it) do seem entirely appropriate.

Of course, it isn’t all about just making things look and feel nice. There is a great need for many other aspects of ministry, and these ran parallel to the efforts in question, and have subsequently been further prioritized. What I have learned from this experience, though, is that classy cups and corporate branding are not merely McDonaldization, but are, in fact, a small piece of the big puzzle that is our Mission… and, being so subtle but yet so tangible, not a bad place to start.


[1] Drane, McDonaldization… Church; Ritzer, McDonaldization Thesis.

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